Questions and answers

Ordering

How do I order?

Open a designer, make your design, and press Add to cart. The price shows on the button as you go. You can add as many designs as you like and check out once.

How are wall letters priced?

Per name, by the height you choose and how many letters the name has. Matte and fuzzy cost the same. The designer picks the right price for you.

Can I change my design after I've ordered?

Send us a message through the Contact page with your order number as soon as you can. If we haven't started printing, we can change it. Once it's printed, we can't.

I have a design code from before. Can I still use it?

Yes. Press "Have a code?" at the top of the designer and paste it in to reopen your design.

Postage

How much is postage?

Free within Australia. At the moment we only post within Australia.

How long will it take?

Everything is made to order. Most orders are printed and posted within 3 business days, then it's in Australia Post's hands.

The products

Which bottles do Bottle Bumperz fit?

Yeti (12 to 18 oz, 26 oz, 36 oz, 46 oz, 64 oz and half gallon), Stanley (30 to 40 oz) and Owala (18 to 24 oz, 32 oz and 40 oz). Pick your bottle in the designer and the bumper is made to fit it.

How big are the wall letters?

Small letters are 80 mm tall, medium 120 mm and large 160 mm. The designer shows about how wide your whole name will be on the wall.

How do wall letters go on the wall?

They have flat backs, made to suit Command strips.

If something's wrong

Can I return my order?

Because every item is made to your design, we can't take returns for a change of mind. If it arrives faulty, damaged, or not what you designed, send us a message with your order number and a photo and we'll make it right. See the Returns page for the details.