Refund policy

Every item is made to order from your own design, so we can't offer returns or refunds for a change of mind. Please check your name, spelling, colours and size in the designer before you order.

If something's wrong

If your order arrives faulty, damaged, or different from what you designed, send us a message through the Contact page with your order number and a photo. We'll remake it or refund you.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.